Wednesday, September 10, 2008
Work in Progress
0130hrs
It's been 3 months since I've joined Traders KL. So far am enjoying every moment of it. In fact,I feel a similar sense of enthusiasm as I felt when I was a Concierge waaay back in Shangri-la, my very first hotel. Though a bit more challenging on my managerial skills aspect, but definitely enjoying it....so far.
It felt like from the first day I stepped in the hotel I have been given endless challenges and projects to handle in my mission to revamp the Concierge team. If not a request from the management to develop new strategies and projects, the challenges come from the staff, and also the equipments or the facilities that we provide to guests for their conveniences. However, Alhamdulillah, although I did face a few moments of ALMOST failure, I think now the situation is much more calmer and settled down...
The two biggest project that I was directly involved which I am very proud of are:
1. The planning and the implementation of the temporary taxi shuttle service system to support the current 2 months closure of our world famous skybar and pool due to some 'CHANGE' process. This is to allow guest to use an alternatie pool option in our sister property, by going through a hassle-free Taxi shuttle service to transport them, which is solely controlled by he Concierge team.
2. The approval of my suggestion for a hotel sponsored 'Dine-Around' Training program developed to allow my team to try out restaurants to gain first hand dining experience so that they would be better in making restaurant reservations to guests.
Just earlier this evening I launched the first experience with 4 other team members to try out a famous Malaysian restaurant not too far from our hotel. Now to follow-up with their survey form and to test their ability to share and recommend what they experience.
So far, as I always do, I am taking the challenges as they come, and whenever it is a bit more quieter, I try to anticipate and find more new projects for improvements.
Wish me luck!
It's been 3 months since I've joined Traders KL. So far am enjoying every moment of it. In fact,I feel a similar sense of enthusiasm as I felt when I was a Concierge waaay back in Shangri-la, my very first hotel. Though a bit more challenging on my managerial skills aspect, but definitely enjoying it....so far.
It felt like from the first day I stepped in the hotel I have been given endless challenges and projects to handle in my mission to revamp the Concierge team. If not a request from the management to develop new strategies and projects, the challenges come from the staff, and also the equipments or the facilities that we provide to guests for their conveniences. However, Alhamdulillah, although I did face a few moments of ALMOST failure, I think now the situation is much more calmer and settled down...
The two biggest project that I was directly involved which I am very proud of are:
1. The planning and the implementation of the temporary taxi shuttle service system to support the current 2 months closure of our world famous skybar and pool due to some 'CHANGE' process. This is to allow guest to use an alternatie pool option in our sister property, by going through a hassle-free Taxi shuttle service to transport them, which is solely controlled by he Concierge team.
2. The approval of my suggestion for a hotel sponsored 'Dine-Around' Training program developed to allow my team to try out restaurants to gain first hand dining experience so that they would be better in making restaurant reservations to guests.
Just earlier this evening I launched the first experience with 4 other team members to try out a famous Malaysian restaurant not too far from our hotel. Now to follow-up with their survey form and to test their ability to share and recommend what they experience.
So far, as I always do, I am taking the challenges as they come, and whenever it is a bit more quieter, I try to anticipate and find more new projects for improvements.
Wish me luck!
# posted by sharezal @ 1:31 AM 
