Monday, July 28, 2008
New Job
Monday: 28 July 2008 - 0500hrs
It feels good to be back!!!! Yup! 7 months since my last blog entry, (how time flies!!!) and so many things had happened!!
Firstly, I have since May 31st, left my post as a Duty Manager in Westin and am currently an Assistant Front Office Manager of the Traders Hotel Kuala Lumpur. It was really a surprise phone call from Traders one fine Friday evening to invite me for a chat and drink at their world-famous 'SkyBar', and the next thing I knew, I tendered my resignation and here I am today...an AFOM. An offer I can't resist. I quote a Malay saying, "rezeki jangan ditolak..." Alhamdulillaah.........
So now, I'm back with the Shangri-la group...and why did I take up the offer? Well, one, of course is the promotion to an AFOM, which means a good pay package, but the biggest bait for me to be 'hooked' and 'pulled-in' onto the Traders boat was the opportunity to get my feet back into the Concierge Desk. Apparently, the hotel has not had a long term experienced Concierge manager or chef concierge to run the department since their opening about 2 years ago. So, they have put the whole Concierge under my care...in other words, I'm doing a Chef Concierge's job while holding the post as an AFOM. Good one....
Well, so far, I am beginning to make changes here and there, based on the limited experience and know how that I have. It's a good feeling to be able to share and groom the team towards being an efficient Concierge team, but of course it is rather challenging too! But so far, am enjoying every single moment of it, thanks to the strong support I have from my immediate bosses....
The Les Clefs d'Or gang is also very supportive of me in my new role. Some of them are even advising me to persuade my bosses to change my title to 'Chef Concierge' or 'AFOM-Concierge' so it would give me an opportunity to gain my full membership (full keys)...but unfortunately due to hotel system and strict job title standards and guidelines, it's a big No-No....So now I'll have to just be thankful that I have been given the opportunity to run the show again...
Apart from fully running the Concierge team, I will also have to buck on my Front Office managerial skills and knowledge as in the absence of my FOM, I too will have to oversee the whole Front Office administration..now that is something I have never seen myself do, but where I am now, I'm half way there...so gotta really LEARN the tricks of the trade!!!
It feels good to be back!!!! Yup! 7 months since my last blog entry, (how time flies!!!) and so many things had happened!!
Firstly, I have since May 31st, left my post as a Duty Manager in Westin and am currently an Assistant Front Office Manager of the Traders Hotel Kuala Lumpur. It was really a surprise phone call from Traders one fine Friday evening to invite me for a chat and drink at their world-famous 'SkyBar', and the next thing I knew, I tendered my resignation and here I am today...an AFOM. An offer I can't resist. I quote a Malay saying, "rezeki jangan ditolak..." Alhamdulillaah.........
So now, I'm back with the Shangri-la group...and why did I take up the offer? Well, one, of course is the promotion to an AFOM, which means a good pay package, but the biggest bait for me to be 'hooked' and 'pulled-in' onto the Traders boat was the opportunity to get my feet back into the Concierge Desk. Apparently, the hotel has not had a long term experienced Concierge manager or chef concierge to run the department since their opening about 2 years ago. So, they have put the whole Concierge under my care...in other words, I'm doing a Chef Concierge's job while holding the post as an AFOM. Good one....
Well, so far, I am beginning to make changes here and there, based on the limited experience and know how that I have. It's a good feeling to be able to share and groom the team towards being an efficient Concierge team, but of course it is rather challenging too! But so far, am enjoying every single moment of it, thanks to the strong support I have from my immediate bosses....
The Les Clefs d'Or gang is also very supportive of me in my new role. Some of them are even advising me to persuade my bosses to change my title to 'Chef Concierge' or 'AFOM-Concierge' so it would give me an opportunity to gain my full membership (full keys)...but unfortunately due to hotel system and strict job title standards and guidelines, it's a big No-No....So now I'll have to just be thankful that I have been given the opportunity to run the show again...
Apart from fully running the Concierge team, I will also have to buck on my Front Office managerial skills and knowledge as in the absence of my FOM, I too will have to oversee the whole Front Office administration..now that is something I have never seen myself do, but where I am now, I'm half way there...so gotta really LEARN the tricks of the trade!!!
# posted by sharezal @ 4:48 AM 
Comments:
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I thought they made exceptions for chef concierge who aren't always front office. Maybe that was something they recently changed, seeing as how this post is from years ago. Please update, I am a concierge in Las Vegas and I think your blog would be great to read.
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