Tuesday, February 14, 2006
How may I help you today?
"Greetings, how may I help you today?"
The standard phrase I use, day in and day out when a guest approaches my desk...(actually its not really a desk, more of a counter). This means I am prepared or rather trying to guess and anticipate what the guest will ask or request for. Now this is the fun part of my job as a Concierge in a 5-star hotel in downtown, Kuala Lumpur. Not knowing what is in store for me everytime a guest pokes his or her head over the counter.
Usually it will be a request for a city map or directions/queries on what to do and see in Kuala Lumpur...that's sort of routine...but it gets interesting when the request is not mundane, maybe like a request to have a hot air balloon ride to view the city, or a horseback tour in the rainforest reserve area...Now that's when you get excited and you feel a rush going thru you...MUST FIND OUT A SOLUTION OR SOURCE!!
You see, Kuala Lumpur may be a developing city, in fact to some say it IS already a very developed city, with skyscrapers (we have the Petronas Twin Towers!), modern buildings, latest cars, highways here and there and also up-to-date shopping facilities and goods, but in some ways, there are a lot of things that are not there yet compared to other countries like in Europe or the Americas...this could be due to the demgoraphics, weather, culture and probably the citizens' needs and wants...So, with visitors coming in from all over the world, sometimes their request could be common to them but VERY FOREIGN to a Malaysian..so, it becomes a challenge.
This is what makes the life as a Concierge in a 5-star hotel in a so-called 3rd world developing city really fun and challenging. Everyday is a NEW day...
The standard phrase I use, day in and day out when a guest approaches my desk...(actually its not really a desk, more of a counter). This means I am prepared or rather trying to guess and anticipate what the guest will ask or request for. Now this is the fun part of my job as a Concierge in a 5-star hotel in downtown, Kuala Lumpur. Not knowing what is in store for me everytime a guest pokes his or her head over the counter.
Usually it will be a request for a city map or directions/queries on what to do and see in Kuala Lumpur...that's sort of routine...but it gets interesting when the request is not mundane, maybe like a request to have a hot air balloon ride to view the city, or a horseback tour in the rainforest reserve area...Now that's when you get excited and you feel a rush going thru you...MUST FIND OUT A SOLUTION OR SOURCE!!
You see, Kuala Lumpur may be a developing city, in fact to some say it IS already a very developed city, with skyscrapers (we have the Petronas Twin Towers!), modern buildings, latest cars, highways here and there and also up-to-date shopping facilities and goods, but in some ways, there are a lot of things that are not there yet compared to other countries like in Europe or the Americas...this could be due to the demgoraphics, weather, culture and probably the citizens' needs and wants...So, with visitors coming in from all over the world, sometimes their request could be common to them but VERY FOREIGN to a Malaysian..so, it becomes a challenge.
This is what makes the life as a Concierge in a 5-star hotel in a so-called 3rd world developing city really fun and challenging. Everyday is a NEW day...
# posted by sharezal @ 3:05 PM 
