From the Concierge's Desk

It's been exactly 1 month since I've been a Duty Manager. How is it? Hmmm...I would say it's very early to pass judgements but from the very first day I could say that I felt welcome and went through a comfortable transition.

I have received some positive vibes from my new set of colleagues, and it still gives me a certain tingle when some greet me as 'Mr' or 'Boss', not that I am 'gila kuasa' but I'm just not used to it....guess I gotta play cool about all this.

After going through what I'd like to call the "brainwashing" a.k.a Orientation, I was immediately put into action, buddying with a more senior Duty Manager, Ms Gen. My first shift after the initial stages of familiarizing myself with the hotel and department was the graveyard shift....It's been YEARS since I last worked overnight!! Mostly, apart from trying to stay awake, I churn out the days report, make my rounds and "see-see, look-look"

What striked me the most about this hotel is that it is VERY new, merely 3 and a half years old. Very new in the sense comparing to the previous hotel I worked in which is almost 22years old! You sort of feel the 'freshness' in everything, from the decor (of course, this new hotel is labelled as a modern contemporary hotel) right up to it's staff who comprises of a much younger set.

Slowly, I'm blending in into the working culture, and getting to know who's who, and what nots...It's a real refreshing experience. However, once in a while, during my rounds, I tend to find myself back at the Concierge Desk, just standing there and assisting with requests whenever the actual Concierges are busy or engaged with other guests. Well I guess once a Concierge, always a Concierge!

But now, although the responsibility is much heavier than being a Concierge, I realised that I fell much more calmer than before. Less hectic. Maybe its due to the 2 days off per week system practiced here at the new place. Or maybe I'm still new, and I haven't felt the heat. Time will only tell.....